If i had a chance i would give zero star. However the hotel does not cover your expectations, they force you to stay and do not give refund. I booked as all inclusive and food selection was poor. I am a travel agent and i explained everything clearly to the front office team but they did not cancel my booking. Everywhere is dirty and they advertise themselves as 5 stars. The only good thing about hotel was their poor staff. They tried to do something to make my holiday but it did not satisfy me. For 4 days i paid 420$ but stayed 1 night. I moved to another hotel right away. My advice for you, NEVER BOOK THIS HOTEL NONREFUNDABLE.
6 yıl önce
Volodymyr Kutsan
I stayed with my family at the Ozkaymak Falez hotel from 11 to 18 July 2018. Having trusted photos on the Internet and not delving into the reviews on different sites, I paid for 7 nights and went here with my wife and little daughter. On arrival, I was just horrified and realized that all the photos are a hoax.
The hotel is very old. In the bathroom there is black mold, rust and dirt everywhere. Sockets 220V are broken. Attaching photo.
The hotel is very dirty. In the room, in the hall, on the territory of everywhere there is dirt and unsanitary conditions. It is not cleaned properly.
This is not the first line, to the beach 1.5km walk !!! Or a shuttle in a tight minibus on schedule - no earlier than 9 and no later than 18. Dear owner of the hotel, did you yourself try to walk with a child at the age of 3 years at +38 to 1.5 km 4 times a day? First line???
The hotel staff is indifferent and does not solve the problems of the guests. No apologies, no help and no desire to solve the problem. Administrators and general manager Yusuf: "We can not move you, all the rooms are occupied, you have a great (!) Number. All our rooms are the same. " 3 days I asked to simply clean the mold in the bathroom - there is no result, it is still there. Do I have to do this on my vacation?
Please be vigilant - do not believe flattering reviews and descriptions on the hotel's website. Do not plan your vacation here.
This hotel is a shame of Turkey. I will never come back here again and I will not advise my friends.
5 yıl önce
Nouran S. Ahmad
Its a cosy hotel, really nice for a honeymoon, this is the view from the room. Our reservation was all meals included, the buffet was nice, has a good variety. The staff are really friendly and helpful especially Ms Anna she suggested some trips and they really turned out to be amazing, especially rafting trip and buggy trip as well.
5 yıl önce
junior valentino
Amazing views. Highly recommended
5 yıl önce
razan andoni
the hotel has no wifi in some rooms,
and cats everywhere in the hotel even in the lobby, restaurants
the food is not that good
However,the rooms are clean , and the location of the hotel is great , it's near to the malls
Fatih Ozan Kaplan
If i had a chance i would give zero star. However the hotel does not cover your expectations, they force you to stay and do not give refund. I booked as all inclusive and food selection was poor. I am a travel agent and i explained everything clearly to the front office team but they did not cancel my booking. Everywhere is dirty and they advertise themselves as 5 stars. The only good thing about hotel was their poor staff. They tried to do something to make my holiday but it did not satisfy me. For 4 days i paid 420$ but stayed 1 night. I moved to another hotel right away. My advice for you, NEVER BOOK THIS HOTEL NONREFUNDABLE.
6 yıl önceVolodymyr Kutsan
I stayed with my family at the Ozkaymak Falez hotel from 11 to 18 July 2018. Having trusted photos on the Internet and not delving into the reviews on different sites, I paid for 7 nights and went here with my wife and little daughter. On arrival, I was just horrified and realized that all the photos are a hoax. The hotel is very old. In the bathroom there is black mold, rust and dirt everywhere. Sockets 220V are broken. Attaching photo. The hotel is very dirty. In the room, in the hall, on the territory of everywhere there is dirt and unsanitary conditions. It is not cleaned properly. This is not the first line, to the beach 1.5km walk !!! Or a shuttle in a tight minibus on schedule - no earlier than 9 and no later than 18. Dear owner of the hotel, did you yourself try to walk with a child at the age of 3 years at +38 to 1.5 km 4 times a day? First line??? The hotel staff is indifferent and does not solve the problems of the guests. No apologies, no help and no desire to solve the problem. Administrators and general manager Yusuf: "We can not move you, all the rooms are occupied, you have a great (!) Number. All our rooms are the same. " 3 days I asked to simply clean the mold in the bathroom - there is no result, it is still there. Do I have to do this on my vacation? Please be vigilant - do not believe flattering reviews and descriptions on the hotel's website. Do not plan your vacation here. This hotel is a shame of Turkey. I will never come back here again and I will not advise my friends.
5 yıl önceNouran S. Ahmad
Its a cosy hotel, really nice for a honeymoon, this is the view from the room. Our reservation was all meals included, the buffet was nice, has a good variety. The staff are really friendly and helpful especially Ms Anna she suggested some trips and they really turned out to be amazing, especially rafting trip and buggy trip as well.
5 yıl öncejunior valentino
Amazing views. Highly recommended
5 yıl öncerazan andoni
the hotel has no wifi in some rooms, and cats everywhere in the hotel even in the lobby, restaurants the food is not that good However,the rooms are clean , and the location of the hotel is great , it's near to the malls
5 yıl önce